Support & Maintenance

We provide expert support and maintenance that keeps your automation running at peak performance, reduces downtime and restores operations fast — giving you clarity and control when it matters most.

We build operator and technician capability and support your facility with preventive maintenance and remote diagnostics that identify issues early, prevent faults from escalating and keep your systems running reliably across day-to-day operations.

Comprehensive support

We offer comprehensive on-site and remote training that equips your operators to operate, troubleshoot and maintain your automation systems confidently. Each program is tailored to your equipment, processes and skill levels, combining certification pathways with practical, system-specific instruction.

Preventative maintenance

We design scheduled maintenance programs — including annual robot servicing, motor, drive, and electrical upkeep — to minimise manufacturing inefficiencies and downtime. Our obsolescence planning ensures your systems remain future-proof, safeguarding your production goals and maximising long-term returns.

Remote troubleshooting

Through secure remote access, digital twin diagnostics and hands-free remote support headsets, we help your team troubleshoot issues quickly, build self-sufficiency and minimise downtime without waiting for an onsite visit.

Australia-wide support network

Sydney-based teams backed by national maintenance partners, providing support wherever you operate.

24/7 access to automation experts

Specialists who understand your automation systems and how they integrate — from PLCs and robots to vision systems.

Tailored support packages

Coverage built around your operational priorities, from 24/7 response to standard business-hours support.

Improve uptime, reduce risk

Proactive preventive care that tackles root causes for increased uptime and predictable costs.

ON-SITE & REMOTE REPAIRS

Our experienced engineers are equipped to diagnose issues and quickly pinpoint root causes. Many faults may be resolved through secure remote access, with on-site escalation available when required. All repairs follow your SLA priority level to get production running again fast.

LIFECYCLE SUPPORT

Once your service is launched, our support continues throughout your equipment’s entire operational lifecycle — from initial optimisation through daily operation, upgrades and eventual technology refresh. By analysing recurring issues and performance patterns over time, we help eliminate root causes, reduce future incidents and maintain long-term system reliability.

Upskill and empower your team

We share practical knowledge as we work, strengthening operator and technician capability across your facility and training the trainers in your operations.

Service levels designed for you

Our service levels are designed to match the different demands of Australian manufacturing — from continuous, high-volume operations through to sites that need support only when issues arise.

01

Gold Service

24/7 Coverage, 365 Days a year

02

Silver Service Business hours support

03

On-Demand Response Expert help when you need it’

Download our Support & Maintenance brochure for full details of our service offerings.

We never share your information with third parties.

“My experience working with the Applied Robotics Team has been great and their enthusiasm to take on challenging applications is second to none.”

– Jason L

Rockwell

We extend our Sydney-based support teams with partnered maintenance providers nationwide. Our tailored Service Level Agreements (SLAs) offer access to on-site and remote repair options and assessments of your existing systems.

Our four-step structured engagement process ensures your support service is scoped, designed and activated in accordance with your exact needs. Each step builds clarity, readiness and confidence, creating a seamlessly deployed support framework tailored to your operational environment.

01 SERVICE ARCHITECTURE

We start by evaluating your current systems to understand your equipment, environment and upgrade potential — identifying what can be repurposed or rebuilt. This includes the remote access, support hours, maintenance and training needed for your service framework.

02 SERVICE DESIGN

Your detailed service plan defines key performance metrics, escalation paths and support models, and establishes the precise scope of services.

03 SERVICE LAUNCH

Your support service goes live with ticketing and monitoring systems, team training, SLA and KPI tracking, and established reporting frameworks.

04 SERVICE MOBILISATION

Preparation includes configuring ticketing pathways for priority levels (critical, major, minor), escalation contacts, response protocols, service scripts and response templates.

We provide support and maintenance services to industry leaders such as Arnott’s, BHP, and Unilever. Our partnerships reflect our commitment to delivering exceptional service and ensuring the reliability of automation systems.

Food and Beverage

Pharmaceutical

Building Products

Renewables

Consumer Electronics

Fast-Moving Consumer Goods (FMCG)

Mining

Intralogistics

Manufacturing

Waste and recycling

FAQs

Is post-commissioning training and support available?

Training for operators and maintenance technicians with supportive documentation – including user manuals, maintenance guides, and spare parts lists – can be provided for all projects in addition to remote support offerings all projects.

Is there a dedicated support line available?

Please contact us for support assistance.

What is your warranty period?

We provide a comprehensive 12-month warranty on all projects, with the option for extended warranties and additional support available through our Service Level Agreements.

What are the available options for accessing support?

Get in touch with our Solutions team to organise remote or site-scheduled support

What are the maintenance and support offerings for projects not designed by Applied?

We evaluate requests for external automation systems on a case-by-case basis, ensuring we can offer tailored solutions where feasible

Get in touch to discuss your support needs.